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Hinfo - Benefits for Guests

Imagine a world where guests can access your details anywhere in their preferred language.

A world where guests can communicate with your property in their own language.

Portability

Goes anywhere your guests go with their devices

Guests already bring one or more of their own devices to your property.

As these devices can go beyond the guests rooms, all your compendium details and communication tools are always within easy reach.

For example, guests can now look up a local restaurant that your property has recommended and book a table for that night, while at the beach. No need to go back to the room to look up the information.

This is not possible with any other solution including paper compendiums and hotel tablets, neither of which you would allow to leave your guest rooms. The risk of loss, damage or theft is therefore eliminated.

Hinfo on iPhone in Cafe
Hinfo on iPhone in Cafe
Hinfo on iPhone in Cafe
Hinfo on iPhone in Cafe

Multi-Language

Property and local area details in their language

Your guests can access your details in their language (if you support it).

Hinfo automatically detects the default language on the guest's device to deliver the details in the matching language.

Guests will see English by default if you have not provided details for their language.

Hinfo on iPhones in Chinese Traditional
Hinfo on iPhons in Chinese Traditional

Keyword Search

Find the information they are looking for faster

Guests no longer need to flick through pages or scroll down lengthy lists, just to find the details they're looking for.

You can type in the search bar on the Amenities and Near Me screens to look for the exact details in that section.

For example, if you type 'tour' in the search field on the Near Me screen you will see all local tour recommended by your property.

Hinfo on iPhone - Keyword Search Amenities Screen

Instant Access

Dial phone numbers, view webpages and get directions instantly

If a guest sees a restaurant they like listed in a paper compendium etc., how would they view that restaurant's menu? They would have to manually type the listed web address into their smartphone.

Guests can now view a restaurant menu/website, dial the restaurant's number to book a table, then later on get directions to the restaurant, all instantly.

Hinfo on iPhone - Get Directions Alert

Individual Access

Every guest in every room has their own copy

Guests no longer need to share around the single printed compendium in their room shortly after arrival.

Guests can watch TV without other guests in the same room needing to interrupt them to view the compendium details.

Our BYOD model allows every guest to use every internet capable device to access Hinfo.

Hinfo on iPad and iPhone on Couch
Hinfo on iPad and iPhone on Couch
Hinfo on iPad and iPhone on Couch
Hinfo on iPad and iPhone on Couch

Offline Support

Minimise internet download by saving offline automatically, no need to download a file twice.

When a guest has selected your property, Hinfo will download all the relevant details including for their specific room type off-line.

This saves guests download from their phone plan and allocated Wi-Fi allowance you have provided them at your property.

Hinfo on iPhone - Rural Highway Background
Hinfo on iPhone - Rural Highway Background
Hinfo on iPhone - Rural Highway Background
Hinfo on iPhone - Rural Highway Background

Auto Updates

Guests receive information updates instantly

Your guests will now have the confidence to know that the details they are completely up to date.

This replaces the physical updating of paper compendiums in every room, with a process which lasts just a few seconds for all guests.

Hinfo on iPhone - Loading Details

Message Reception

Guests can now message reception during their stay

Did you know at least 97% of smartphone users text regularly.

Text-based messaging has become the new preferred standard this century.

Hinfo allows guests to communicate with reception via instant messenging in their preferred language.

Hinfo on iPhone - Ask Reception Conversation
Hinfo on iPhone - Ask Reception Conversation
Hinfo on iPhone - Ask Reception Conversation
Hinfo on iPhone - Ask Reception Conversation

Emergency

Accessing local emergency details anywhere

On those ocassions where guests are off-site and need immediate access to doctors, dentist and optometrist details, Hinfo dramatically speeds up that process.

This is also important for guests who are less familiar with the local area.

Hinfo on iPhone - Local Services Screen
Hinfo on iPhone - Local Services Screen

Dark Mode

Easy on the eyes in low-light environments

Dark Mode removes the majority of bright colours to be easier on the eyes at night.

Hinfo responds to the iOS 13 Dark Mode and Android 10 Night Mode on your guests devices for a consistent experience.

Hinfo on iPhone - Home Screen Dark Mode

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Hinfo in Multiple Colours on iPhones

To enquire about our Hinfo service or request a demo, please provide your details below and we will contact you shortly.