Business owners and managers continually look for ways to improve efficiency.
Hinfo significantly reduces your time to maintain guest compendiums, whilst also enhancing your service offering.
Hinfo complements your branding, delivers multiple languages and significantly reduces time to deliver information updates.
Printed compendiums are the slowest and least efficient method for updating details guest information, and paper is a single-use resource.
Enabling guests to use their own devices results in less paper and other materials being consumed. Better for your business, better for the environment.
A BYOD digital solution also means no need to supply hardware for guests to use, such as hotel tablets.
We recognise that good marketing practice includes consistency in branding across all your marketing vehicles and on-site resources.
Hinfo delivers the perfect balance of keeping your property's branding, while being cost effective.
Your property can have its own colours, fonts and text-alignment combination reflected on Hinfo.
One of the biggest limitations for maintaining paper compendiums is the amount of time and effort required for updating content.
Hinfo eliminates the biggest part of this update process.
You only need to provide us your updated details via our Hinfo CMS and click on 'Publish All' which will send to guests immediately. That's it!
Most people today, prefer to send a text-based message rather than make a phone call.
The 'Ask Reception' Guest Messaging service built into Hinfo makes this possible.
Guests can send a message to your property's reception from the Hinfo app by providing only their first name and room number.
As its a message based service, this gives your reception staff the flexibility for when to respond at peak times.
A large segment of these tourists is unlikely to speak English, or at best will know very little English.
Hinfo caters to this segment by allowing your property to provide content for the following languages in addition to English:
Supporting all of these languages will cover 65% of international tourists to Australia every year.
If you would like us to include a language for your property that we do not support currently, please let us know and we will accelerate its addition to the Hinfo service.
You can provide your own translations via the Hinfo CMS or allow it to translate the details for you. The next section explains our auto translate option.
With the extra time and cost to support this, we were motivated to find a way to make supporting multiple languages more viable.
Auto Translate is an optional extra that allows your property to support multiple languages with you only needing to provide the details in English.
With our BYOD model, we've eliminated the cost for additional resources for each room and reduced the turnaround time to only a few minutes. And it's just as accurate as a human translator.
Many believe a digital hotel solution including Hinfo is not possible until you have much faster internet.
One of the cornerstone developments of our Hinfo service was to make it as efficient as possible.
This includes making the app download size, Hinfo.com webpages and property details downloaded at each property as small as possible, while providing the same great experience.
By making all of our files as efficient as possible, it significantly reduces the need for faster internet at your property in order to make this available to your guests.
Our subscription business model was purposely designed to not only offer a cost effective service, but also to protect your guests privacy.
One major advantage of the 20th century paper compendium solution is that there is no way for the guests privacy to be breached when reading the content.
We have taken this 20th century advantage and integrated it into our 21st century solution.
As part of our continuous improvement philosophy, we do collect anonymous analytical data to determine how guests are using the service, but it is impossible for us to trace any data to a single device or individual guest.
Any piece of software is like a car, problems will occur unless it is continuously maintained.
App IT Byte will continue to add new features, support new platforms and maintain compatibility with future mobile operating system updates.
There are no hidden costs for this and all properties/guests will receive these new features and improvements simultaneously.
Hinfo adds much more value and addresses the limitations found in other guest solutions (both digital and non-digital).
Enabling guests to use their own devices also makes this the most cost effective solution for guest information and communication.
Please use our pricing calculator to see how Hinfo costs only a few cents per room per night at your property.
To enquire about our Hinfo service or request a demo, please provide your details below and we will contact you shortly.