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Why is minimal internet usage important?

📆 Updated September 20th 2018 (originally August 22nd 2018) 🕐 4:00min Read


Connected World Globe

When it comes to doing anything on the internet, there are two factors among others that result in fast downloading times, the download size and the internet download speed.

With Hinfo, we have some control to influence the download size required by each guest, but we cannot control the internet speed at each property.

Since launch, we have been aiming to reduce the download required by guests for the following scenarios:

  • The app download from the App Store and Google Play,
  • The app updates from the App Store and Google Play,
  • Download required during login for each property, and
  • Download required after login for each property.

For the Apple App Store and Google Play App Store, here is just a quick comparison of some app download sizes from each App Store at the time of publishing this post.

Name

iPhone and iPad

Android

Hinfo

19.7MB

4MB

Average - Early 2017 [1]

38MB

15MB

Facebook

516MB

72MB

eBay

149MB
Prior to iOS 12

29MB

AFL Live

132MB
Prior to iOS 12

40MB

Click here for a full data size comparison compared to Hinfo, including approximate usage after initial download.

The chart above applies both for initial download and updates, since updates today require downloading the full app again with as many or as few changes included, and not delta updates which only downloads the changes.

With our updates that we have released to date, most guests would not need to update the app during their current stay.

Also, we encourage properties to recommend to guests to keep the Hinfo app on their device since it takes up so little space, so next time they stay at another property that is part of the Hinfo service, all they need to do is put in that property’s 6-digit login.

For the download required during login, Hinfo requires between 1-5MB to login to a particular property with default settings and depending on the amount of content provided by the property’s management, and up to 15MB plus general web browsing data usage, during a guests stay of multiple nights.

Connected World Globe

Premises that aren’t yet on the National Broadband Network (NBN) in Australia, are likely receiving internet speeds at a max of 10Mbps (megabits per second) for guests in their rooms/apartments. At this consistent speed and not catering for any substantial internet traffic near your property or from Apple and Google’s App Stores, here is just how long it would take to download an app from the App Store.

Name

iPhone and iPad

Android

Hinfo

16 seconds

3.2 seconds

Average - Early 2017 [1]

30.4 seconds

12 seconds

Facebook

6 minutes 53 seconds

58 seconds

eBay

2 minutes

23 seconds

AFL Live

1 minute 46 seconds

32 seconds

As the industry converts from paper-based guest directories that require no additional step to access the information, to a digital mobile app-based guest directory that has lots of benefits to it, you want that step for each of your guests to be as minimal as possible.

To see how fast your internet connection is for your guests, connect to the Wi-Fi at your property and go to http://www.speedtest.net/, click on Go and notice the download speed. The greater the download and upload numbers are, the faster your internet is.

In a future post, we will be highlighting why we prioritize saving content from login offline, but we hope you can see that Hinfo does use very little internet download by your guests, whether it be on Wi-Fi or each of your guests own mobile data.

  1. https://sweetpricing.com/blog/2017/02/average-app-file-size/
  2. Update on September 20th 2018: Updated figures in tables to reflect the significant increase in app download sizes with iOS 12, which just released. This applies to the overwhelming majority of apps available.