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Hinfo now translates your details for you

📆 July 30th 2019

Hinfo in Chinese Traditional on iPhone X with Orange Colours

Today we are announcing the biggest update to Hinfo since its original launch.

This update contains many major breakthroughs and addresses the biggest requests we've had to date.


We had a lot of properties ask us if they can apply their own colours to their property's account to match their branding.

Our new personalization feature allows properties to provide colours along with selecting a text font available and text alignment.

This is reflected throughout the entire service, including buttons, alerts, etc.

If this was all we did, it would be worthy of being called Version 2. But this is just the first update.


Yes, we have added multi-language to Hinfo.

Properties can provide details for the following languages for guests including English:

  • Chinese Traditional
  • Chinese Simplified
  • Japanese
  • Malay
  • Hindi

We are supporting this languages today to cover 65% of Australia's international visitors every year. If your property wishes to support a language not listed, please let us know.

Hinfo automatically detects guests language in the app and on Hinfo.com removing an unnecessary step when using the service.

Now this brings us to another problem that every competitor has overlooked. You can provide the slots to include details in other language, but if it costs a lot to a) translate and b) deliver details with extra resources (e.g. paper and leather folders), no property will do it.

We have solved this problem entirely and is without a doubt the biggest announcement we have today.

Auto Translate

That's right, we will translate your property details for your property!

When you submit your initial details and any information updates, we will automatically translate them to your preferred languages.

This costs significantly less than getting a human translator while being just as accurate and the turnaround time is a few minutes, not days or even weeks.

The breakthrough we have achieved for this feature inspired us to improve the way guests communicate with reception staff.

Auto Translate for Ask Reception Guest Messaging

Guests that do not speak and type English can now communicate with the reception staff during their stay.

Guests can now send a message to reception in their own language (e.g. Chinese Traditional), it will convert it to English for reception to see.

When reception responds to the guest's message, it will be translated back into the guests preferred language, so both sides of the conversation are in a language they can understand.

Other solutions require guests to visit reception, wait to speak to a staff member, get the translating tools out (e.g. a tablet or similar) and do a voice conversation with the device translating for you.

Our solution allows guests to read the full conversation back in their own time at each end. Guests can send a message in their preferred language from their room, by the pool of even when off-site.

Hinfo CMS

We have completely revamped the way your property can manage your property and local area details.

It uses the same account details as before but has an improved navigation, works on any device of any screen size and has a few additional tools not previously provided.

Auto Updates

The last major feature we've included today is the addition of Auto Updates.

When your property publishes information updates, the app and Hinfo.com website will check each time a guest use the Hinfo service next to see if there are any updates.

If Hinfo detects your details have been updated since the last time the guest used the service, it will download the details immediately after they open the app.

If your property now has a simple price change, change of hours or a new phone number, you can update these details for every guest in every room instantly.

Minor Enhancements

We have dozens of small additions across the entire Hinfo service that makes it even more of a complete digital hotel solution.

These additions include but are not limited too:

  • Further improvements to reduce download sizes for each property (particularly with images).
  • Merged Facilities and Room Details to a new tab called Amenities which also allows for property's to provide their own headings for this section.
  • Android Tablet landscape support. Hinfo now supports both iPads and Android tablets in portrait and landscape. This means the Hinfo software will fit your guests preference, not the guest having to change their way of doing things to suit the software.
  • Added keyword search to Amenities section on Hinfo.com.
  • Added email notifications for reception for Ask Reception messages for all properties.
  • Reduced the Near Me stage of the initial setup to only require a name and suburb to be provided. We will complete the rest of these details for you.
  • Support for up to 50 places and 50 events in Near Me.
  • Create a library of placeholder images in 100+ categories to substitute in, when an image is not supplied for a Near Me place or event.
  • Many visual improvements, including haptic feedback on recent iPhones, animated buttons and revamped 'Select a Property' screen.
  • Near Me Event expiry dates are now optional. This is handy if an event such as a local market happens monthly but is ongoing.
  • In-House Restaurants listed now can provide a separate drinks menu.
  • Airports listed in the Local Services tab can now have a separate link to the Airports Schedule.
  • Multiple bug fixes.

It is no surprise that we've been working on this for the last several months and we believe guests and property management will appreciate these significant improvements.

That is everything included in our Version 2 update which is available today.

There are no additional costs for every feature listed or to provide your own translated details. Our Auto Translate service for both compendium details and 'Ask Reception' is an optional extra for a very low monthly rate.

All Guests Can Now Use Hinfo.com

📆 April 1st 2019

Hinfo.com Digital Hotel Compendium Initial Screen

Hinfo is an online service that guests at hotels, motels, apartments, resorts etc. use to view compendium information via the mobile app on iPhone/iPad or Android or via our Hinfo.com website.

Many online services you use as a consumer today including social media (e.g. Facebook), online video (e.g. YouTube) and internet banking, can all be accessed via a mobile app or web browser.

When we introduced Hinfo.com as an alternative way for guests to access property and local area details, we envisaged a world where any guest can access your property’s compendium details on any device they own, so your property does not need dedicated resources tied to each room for guests to use.

In recent months we have been working to simplify our pricing structure for the Hinfo service, while allowing every guest at every property to have access to the Hinfo.com website.

The biggest factor that required us to charge an extra fee for Hinfo.com access for guests, was the significant increase in server usage, especially when you calculate the time spent by at least one guest in every room/apartment at every property.

We challenged ourselves to make Hinfo.com use as little download as possible, while providing the same great experience and we have done exactly that.

Today we have introduced a single base rate of AU$19 per month* that allows all guests at all properties use any platform they prefer to access the Hinfo service. This will also cover any additional platforms we support in the future.

All guests now have the choice of using the mobile app and/or the Hinfo.com website to access your compendium details.

To learn more about Hinfo, click here.

* Base rate plus 40c per room per month. Total cost capped at AU$39 per month.

Hinfo now accessible via 'current location'

📆 October 24th 2018

Hinfo Logo

Today we are releasing the next major updates for Hinfo.

In the version 1.8.0 update available today, we have redesigned the way you initially access property details. Guests can now use either one of the following options to enter.

Current Location

The overwhelming majority of guests are initially accessing the Hinfo app either at reception or in their room/apartment.

If a guest gives permission for their smartphone or tablet to use their current location, the app will prompt them to clarify they are staying at the property Hinfo reckons they are staying at.

When a guest gives permission to use their current location, we do not see or record the guests current location. The Hinfo app loads the coordinates for each property into the app, so it can then determine which one your guest is staying at.

First time users will require only 4 taps on the screen to use this feature and 2 taps every time after. This compares to our previous 6-digit number system which required 8 taps.

We highly recommend using the current location alternative from an ease of use perspective.

Search by Name

Guests can now search for the property they are staying at, without the need for a 6-digit number.

We recommend guests using this alternative, to type in a unique word in the property name, to make this process faster.

All Hinfo members will benefit from these updates from today for free and we will add the search feature to the www.hinfo.com website shortly.

To learn more about Hinfo, click here.

Search Integrated into Near Me

📆 October 3rd 2018 🕐 4:00min Read

Hinfo Logo

Today we are releasing the next major updates for Hinfo on iPhone/iPad and Android. In these update, we have added:

iPhone/iPad and Android

Near Me Search: Guests are now able to do keyword search like they have on Facilities and Room Details, but now also in Near Me.

The Near Me Search feature is deeply integrated. You can search by name, category, address and details.

For example, you can type 'Supermarket' and it will show Coles, Woolworths, Aldi etc. depending on what the property elects to promote locally.

All of this also applies to the Near Me Map screen, with pins updating in real-time when you type a new character.

The Places and Events tabs have been moved to the top right of the screen, except on iPad which is still in the top left.

Offline PDFs: With our offline PDF feature, it was designed to reduce data usage and improve loading times for guests.

We are adding a function for it to check if your property has provided an updated restaurant menu, brochure etc. then guests will download that up to date copy when they next go to view it.

Minor Changes:

  • BBQ Heading is now replaced with Barbecue.
  • Restaurants, Pubs and Cafés in Near Me, now show a Menus button instead of brochure.
  • Near Me Map Pins now show categories as the subtitle instead of suburb, for easier navigation.


Download Size: This update corrects a bug from our last update, which caused a major increase in the Hinfo app's download size. This was a brief issue that was out of our control and applied to all updated apps on the App Store, but has been resolved for all apps.

Optimizations: We have also gone through the iPhone/iPad during this same update optimize the app for marginally less download.


Offline PDFs: On top of the Offline PDF additions listed above, we have also re-engineered the whole feature for Android to no longer require a guest to have a microSD card in their smartphone/tablet to take advantage of this great feature.

App Bundles: We've adopted a new feature by Google called 'App Bundles', which lets guests download and update the app with only the details that apply to their specific device. This reduces the size of the app download for initial installs and drastically for app updates. This can depend on screen size, version of Android they are running etc.

Android 9.0 Pie: This updates includes our completed transition to supporting Android 9.0 Pie, with full development tools for Android Pie having only recently been released.

All Hinfo members will benefit from these updates from today for free.

To learn more about Hinfo, click here.