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All Guests Can Now Use

📆 April 1st 2019 Digital Hotel Compendium Initial Screen

Hinfo is an online service that guests at hotels, motels, apartments, resorts etc. use to view compendium information via the mobile app on iPhone/iPad or Android or via our website.

Many online services you use as a consumer today including social media (e.g. Facebook), online video (e.g. YouTube) and internet banking, can all be accessed via a mobile app or web browser.

When we introduced as an alternative way for guests to access property and local area details, we envisaged a world where any guest can access your property’s compendium details on any device they own, so your property does not need dedicated resources tied to each room for guests to use.

In recent months we have been working to simplify our pricing structure for the Hinfo service, while allowing every guest at every property to have access to the website.

The biggest factor that required us to charge an extra fee for access for guests, was the significant increase in server usage, especially when you calculate the time spent by at least one guest in every room/apartment at every property.

We challenged ourselves to make use as little download as possible, while providing the same great experience and we have done exactly that.

Today we have introduced a single base rate of AU$19 per month* that allows all guests at all properties use any platform they prefer to access the Hinfo service. This will also cover any additional platforms we support in the future.

All guests now have the choice of using the mobile app and/or the website to access your compendium details.

To learn more about Hinfo, click here.

* Base rate plus 40c per room per month. Total cost capped at AU$39 per month.

Hinfo now accessible via 'current location'

📆 October 24th 2018

Hinfo Logo

Today we are releasing the next major updates for Hinfo.

In the version 1.8.0 update available today, we have redesigned the way you initially access property details. Guests can now use either one of the following options to enter.

Current Location

The overwhelming majority of guests are initially accessing the Hinfo app either at reception or in their room/apartment.

If a guest gives permission for their smartphone or tablet to use their current location, the app will prompt them to clarify they are staying at the property Hinfo reckons they are staying at.

When a guest gives permission to use their current location, we do not see or record the guests current location. The Hinfo app loads the coordinates for each property into the app, so it can then determine which one your guest is staying at.

First time users will require only 4 taps on the screen to use this feature and 2 taps every time after. This compares to our previous 6-digit number system which required 8 taps.

We highly recommend using the current location alternative from an ease of use perspective.

Search by Name

Guests can now search for the property they are staying at, without the need for a 6-digit number.

We recommend guests using this alternative, to type in a unique word in the property name, to make this process faster.

All Hinfo members will benefit from these updates from today for free and we will add the search feature to the website shortly.

To learn more about Hinfo, click here.

Search Integrated into Near Me

📆 October 3rd 2018 🕐 4:00min Read

Hinfo Logo

Today we are releasing the next major updates for Hinfo on iPhone/iPad and Android. In these update, we have added:

iPhone/iPad and Android

Near Me Search: Guests are now able to do keyword search like they have on Facilities and Room Details, but now also in Near Me.

The Near Me Search feature is deeply integrated. You can search by name, category, address and details.

For example, you can type 'Supermarket' and it will show Coles, Woolworths, Aldi etc. depending on what the property elects to promote locally.

All of this also applies to the Near Me Map screen, with pins updating in real-time when you type a new character.

The Places and Events tabs have been moved to the top right of the screen, except on iPad which is still in the top left.

Offline PDFs: With our offline PDF feature, it was designed to reduce data usage and improve loading times for guests.

We are adding a function for it to check if your property has provided an updated restaurant menu, brochure etc. then guests will download that up to date copy when they next go to view it.

Minor Changes:

  • BBQ Heading is now replaced with Barbecue.
  • Restaurants, Pubs and Cafés in Near Me, now show a Menus button instead of brochure.
  • Near Me Map Pins now show categories as the subtitle instead of suburb, for easier navigation.


Download Size: This update corrects a bug from our last update, which caused a major increase in the Hinfo app's download size. This was a brief issue that was out of our control and applied to all updated apps on the App Store, but has been resolved for all apps.

Optimizations: We have also gone through the iPhone/iPad during this same update optimize the app for marginally less download.


Offline PDFs: On top of the Offline PDF additions listed above, we have also re-engineered the whole feature for Android to no longer require a guest to have a microSD card in their smartphone/tablet to take advantage of this great feature.

App Bundles: We've adopted a new feature by Google called 'App Bundles', which lets guests download and update the app with only the details that apply to their specific device. This reduces the size of the app download for initial installs and drastically for app updates. This can depend on screen size, version of Android they are running etc.

Android 9.0 Pie: This updates includes our completed transition to supporting Android 9.0 Pie, with full development tools for Android Pie having only recently been released.

All Hinfo members will benefit from these updates from today for free.

To learn more about Hinfo, click here.